Casino007 Casino Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we at Casino007 Casino collect, use, store and safeguard your information when you visit casino007.co, register an account, make a deposit, or request a withdrawal. By using our services, you agree to the practices described below.

Who We Are

Casino007 Casino is operated by ChapChap Technologies Ltd, registered in the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202409025-FI12, as well as the subsequently issued b2c licence ALSI-202510008-FI1. We are also recorded as 3-102-942052 SRL, a Costa Rican entity. The same operator holds several other brands, but this policy applies specifically to Casino007 and casino007.co. If you have questions about how we handle your data, you can reach us at [email protected].

Information We Collect

When you create an account with Casino007, we collect a range of personal information necessary to provide our services, verify your identity, and comply with our legal obligations. At Casino007, we gather the following categories of data:

• Registration details such as your name, date of birth, email address, phone number and residential address
• Identity verification documents, including government-issued ID, proof of address and, where required, proof of payment method
• Financial information related to deposits and withdrawals, including payment method details and transaction history
• Gaming activity, including games played, bets placed, wins, losses, bonus usage and wagering progress
• Technical data such as your IP address, device type, browser, operating system and approximate location
• Communication records when you contact our customer support team via live chat or e-mail

How We Use Your Information

Our Casino007 platform uses your personal data for a number of legitimate purposes connected to running a safe and compliant gaming service. We at Casino007 use your data to:

• Create and manage your account, including verifying your identity before processing withdrawals
• Process deposits and payouts in accordance with our withdrawal limits and VIP tier structure
• Detect and prevent fraud, money laundering, underage gambling and chargebacks
• Communicate with you about your account, bonuses, promotions and tournament results
• Comply with our obligations under the laws of Anjouan and any applicable regulatory requirements
• Improve our games, website functionality and customer support

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to fulfil our agreement with you as a registered player, as well as our legitimate interests in preventing fraud and maintaining a secure platform. Where required, we also rely on your consent, for example for certain marketing communications, which you may withdraw at any time by contacting our support team.

Identity Verification and Document Retention

As part of our know-your-customer procedures, we may request identity documents, proof of address and phone verification before approving a withdrawal. You must supply these documents within 5 business days of our request, after which we process your request within a further 5 business days. We retain verification documents for as long as necessary to meet our regulatory and anti-fraud obligations, and in any case for the period required under Anjouan law.

Sharing Your Information

Our Casino007 Casino business does not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services, including:

• Payment processors handling deposits and withdrawals via bank transfer, cards, Apple Pay, Google Pay, Paysafecard, Neteller or cryptocurrencies
• Game and live dealer providers, such as Evolution, Pragmatic Play, Playtech and our other licensed partners, where required to deliver gameplay
• Identity verification and fraud prevention services
• Regulatory authorities in Anjouan, where legally required
• IT and hosting providers that support our website infrastructure

Third-party payments are not accepted on our platform, and we only release funds to an account held in the same name and address as your Casino007 account, which helps us protect you from fraud involving your personal data.

International Data Transfers

Because we operate internationally and work with providers and payment partners located in different countries, your data may be transferred outside your country of residence. We take reasonable steps to ensure that any such transfer is protected by appropriate safeguards consistent with our obligations as a licensed operator.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in order to meet our legal, tax, and anti-fraud obligations. Bonus funds and loyalty records tied to inactive accounts may be removed after 15 days of inactivity, in line with our bonus terms, but underlying account and transaction records are retained separately for compliance purposes.

Cookies and Tracking

At Casino007, we use cookies and similar technologies to operate our website, remember your preferences, and analyse how our services are used. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of casino007.co.

Your Rights

You have a number of rights regarding the personal data we hold about you. Subject to applicable law, you may:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to certain uses of your data, including direct marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe.

Data Security

We at Casino007 Casino implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration. These include encryption of sensitive data, restricted internal access, and secure handling of identity documents submitted during verification.

VPN Use and Location Verification

If you choose to use a VPN, proxy or similar service while accessing Casino007, you do so at your own risk. We are not responsible for any issues this may cause with game functionality or with verifying your identity and location, and such use may affect our ability to process your account normally.

Restricted Jurisdictions

Our services are not available to residents of Austria, France and its territories, Germany, Spain, the Union of Comoros, the USA and its territories, Ukraine, Belarus, FATF blacklisted countries, or any jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority. If we determine that you are accessing Casino007 from a restricted location, we may suspend your account and process any applicable data accordingly.

Children's Privacy

Casino007 is intended solely for adults who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and accounts found to belong to underage individuals will be closed.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact our support team at [email protected]. Our live chat and e-mail support are available 24/7 to assist you.